Verint Systems Inc. provides actionable intelligence solutions and value-added services worldwide. Its Customer Engagement Solutions segment provides voice of the customer solutions, including interaction analytics, enterprise feedback, and digital feedback; workforce optimization solutions, such as intelligent recording, analytics-driven quality, coaching/learning, workforce management, work allocation, desktop and process analytics, robotic process automation, and performance management; employee engagement solutions comprising workforce optimization, knowledge management, employee desktop, case management, internal communities, gamification, mobile workforce apps, and voice of the employee; engagement channel solutions consisting of Web/mobile self-service, voice self-service, customer communities, email/secure messaging, Web chat, co-browse, mobile messaging, and social engagement; and security, fraud, and compliance solutions, including compliance recording, fraud and identity analytics, trading compliance, branch surveillance and investigation, and public safety compliance. The company's Cyber Intelligence Solutions segment offers security and intelligence data mining software solutions, which are used for a range of applications, such as predictive intelligence, advanced and complex investigations, security threat analysis, and electronic data and physical assets protection, as well as for generating legal evidence and preventing criminal activity and terrorism. The company also offers a range of customer services, including implementation and training, consulting and managed, and maintenance support services, as well as mobile device tracking solutions for security applications. It sells its solutions through its direct sales team; and through indirect channels, such as distributors, systems integrators, value-added resellers, and original equipment manufacturer partners. The company was founded in 1994 and is headquartered in Melville, New York.
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